Terms And Conditions

Dear Customer,

Please carefully review the following terms and conditions before using HICCTV Group’s services. By providing final confirmation for installation, whether through a phone call or via email, you acknowledge and accept all the terms and conditions outlined below: 

1. Product Information & Acknowledgment 

HICCTV Group provides comprehensive details regarding Cameras, NVR, Hard 

Drive, Doorbells, and other security equipment. Customers are encouraged to 

thoroughly review all specifications, including but not limited to camera image 

quality (day and night), storage capacity, and NVR features, before confirming the installation. By proceeding with the confirmation, the customer acknowledges and accepts the product specifications. 

2. Confirmation of Installation & Acceptance of Terms 

Once an installation is confirmed via phone or email, it is deemed that the customer has accepted all the terms and conditions stated herein. 

3. Cancellation Policy 

• Customers may cancel their installation appointment without any charge if the 

cancellation is made at least three (3) days prior to the scheduled installation date. 

• Cancellations made less than three (3) days before the scheduled installation will incur a $100 cancellation fee to cover scheduling and administrative costs.

4. Installation Completion & Support 

• Upon completion of the installation, HICCTV Group’s team will provide necessary training and explanations regarding system usage. 

• Full payment of the invoice signifies the successful completion of the project 

without any outstanding disputes. 

• If issues arise after installation due to factors not caused by HICCTV Group, such as forgotten passwords, modified NVR settings, mobile app resets, or browser changes, remote assistance will be provided free of charge. 

• If an on-site visit is required to resolve such issues, a service fee will be 

charged. 

• If the issue is determined to be a hardware failure or defect caused by HICCTV 

Group, it will be resolved at no additional cost. 

5. Damage & Force Majeure Events 

• Issues arising due to natural disasters such as storms, floods, earthquakes, fires, or other unforeseen events beyond the control of HICCTV Group that disrupt the system (e.g., internet disconnection affecting NVR and mobile application settings) will not be covered under warranty or support. 

• If the issue cannot be resolved remotely and requires an on-site visit for resolution, you will be charged. 

6. Payment Terms & Consequences of Non-Payment 

• The full invoice amount must be paid immediately upon project completion or 

within 24 hours at the latest. 

• In the event of non-payment by the due date, HICCTV Group reserves the right to suspend or terminate all associated services, including but not limited to warranty coverage, maintenance, and support. 

• HICCTV Group also reserves the right to pursue legal action to recover any 

outstanding payments.

7. Product Inspection & Refund Policy 

• Customers are advised to conduct necessary research and verify product 

specifications before confirming installation. 

• If, within one (1) week of installation, the customer finds that the installed system does not meet their needs, HICCTV Group will remove all equipment and issue a refund for the equipment cost only. 

• Installation costs are non-refundable.

8. Commitment to Quality & Customer Satisfaction 

• HICCTV Group is committed to providing high-quality security products from 

reputable brands. 

• Our team of professional technicians ensures top-tier installation services, 

prioritizing customer satisfaction and security system reliability. 

9. Warranty Terms  

All products supplied and installed by our company are covered under the  manufacturer's warranty for the specified warranty period. During this period, if any  product is found to be defective due to a manufacturing fault or internal component  failure (not caused by misuse, physical damage, or external factors), we will replace  or repair the faulty components at no additional product cost.  However, please note that labor charges apply for all warranty-related onsite service  visits, as labor is not included in the product warranty.  Warranty service labor fee within Brisbane metropolitan area: $100  

Warranty service labor fee for areas outside Brisbane: $150  

These charges cover the cost of travel, onsite inspection, and labor involved in  diagnosing and replacing the faulty parts. 

 By accepting our quotation or proceeding with the installation, you acknowledge and  agree to these warranty terms. 

10. Packaging Retention for Warranty:
On the installation day, our team emphasizes verbally and in writing that customers must keep the original boxes of the cameras, NVR, and other equipment. Retaining these boxes is a mandatory requirement for warranty service.

If the original packaging is not provided at the time warranty service is needed, a 25% charge of the equipment’s value will apply. This fee is charged because the manufacturer imposes additional costs when the original packaging is missing.

By confirming an installation, you acknowledge that you have read, understood, and agreed to the above terms and conditions.

For any inquiries or clarifications, please contact HICCTV Group directly. 

HICCTV Security Group 

Info@Hicctv.com.au 

07 2100 0087